Dear Walmart Shoppers


#1

Dear Walmart ShoppersAs you know, I’m a customer service manager at Walmart. While 95% of you shoppers are absolutely delightful and brighten my day just by walking in the door, the other 5% of you need some … refining. This letter is for that 5%.

Dear Walmart Shoppers,

While I am glad to see you and greet you with a smile, do not think I will put up with certain lousy behaviors and habits. Those belong at home.

  1. Please put the phone down when you’re conducting business at the service desk or the register. First of all, it’s rude. Second, I’d rather not hear you cussing out your boyfriend and dropping the f-bomb, and third, when I ask you a question, yelling “I’m on the @#$%&!! phone, b****!!” at me is not the point.

  2. The bag carousel is not a playground for your children. It’s dangerous and annoying. Please do us all a favor and duct-tape your unruly monsters to the bottom of your buggy.

  3. Please understand the self-checkouts are exactly that. Self-checkouts. No, my cashiers are not going to do it for you. They have seven other registers to watch and to be very honest, if you really want to know, no, you aren’t that important.

  4. If an item rings up at a higher price than you claim, calling me names and blaming me for the discrepancy is not going to make someone come any faster to do your price check for you. Just saying.

  5. The speedy checkouts do not have signs on them that say, “Twenty Items or More.” The signs say, “Twenty Items or*** Less***!” During last year’s store remodel, this prompted me to suggest having an automatic trapdoor in front of these that open up and swallow you on item #21.

  6. We ask to see your ID if you look under 40 for alcohol and tobacco purchases. That is a North Carolina state law and is not our way of annoying you. We will especially ask you for ID when for the boys, you have no facial hair, your voices haven’t dropped yet, and for the girls, you’re not even in a trainer bra yet. Please be aware of this.

  7. We sincerely appreciate our shoppers bringing their own reusable grocery bags, and we are very skilled at packing these exactly the way you desire. However, flinging your bags at us and yelling, “Pack 'em! And do it right!!” is highly likely to result in a couple of broken eggs and a hole through your bread. Also, we don’t do bugs. Seeing ants and roaches scurrying out of your reusable bags will not prompt us to touch them; therefore, you get the plastic bags and don’t bother arguing about it.

  8. And for the last time, dearest shoppers, Walmart does not refund items bought at Target, Kmart, Belk’s, or any other store. I can’t stress this enough.

  9. We do not ad-match used items sold on Ebay. That IPhone 6 you’ve chosen is brand new; the one on Ebay is used and the screen is completely shattered, and you’re absolutely not getting a brand-new IPhone 6 for $75.00.

  10. Any product that comes into direct contact with bodily fluids is definitely not returnable. Please refrain from returning used pregnancy tests because they were wrong.

  11. You might think returning items you claim are unopened will result in us taking your word for it. That’s not our policy; we open all boxes and stuffing your husband’s old drill into a new box and trying to get a refund on the new drill only makes you look rather ridiculous.

  12. If you’ve put a bigger engine into your truck and the battery you bought two years ago won’t fit now, no, we can’t exchange it even with a receipt. Please don’t even try.

  13. Calling us and ordering a MoneyGram over the phone with a credit or debit card number is an exercise in futility. How do we know it’s your card? We know this is a scam. Think about it.

  14. Speaking of credit and debit cards, when your card is declined, no, it’s not our financial system at fault. There are several reasons why this happens, and it’s up to you to resolve the issue. We will not call your bank or credit card company, and we are unable to “turn a key” into the register to force the system accept it.

  15. Please don’t bring your spider monkeys, bearded dragons, and snakes into the store. These are definitely not service animals and we’re not convinced, much less impressed.

  16. Although Walmart doesn’t have a dress policy for its customers, during the summer, please leave a little something to the imagination. It cuts down on the nausea. Oh…and coming into the store in your pajamas isn’t very attractive either.

  17. Our door greeters check receipts for a reason. Yelling “Racism!”, “Discrimination!”, or “I’m being attacked!” seriously doesn’t work out real well for you. There are things called cameras all over the store, including the entrances.

  18. We understand that some of you have health issues, and we’re sorry you do. No one likes health issues, and we seriously care about you. However, showing us your colostomy bag and all its contents isn’t necessary. Believe me, we’ll take your word for it.

  19. Teens joyriding on the MartCarts is also unnecessary. They are not toys and not to be used for playing bumper cars. They are there for folks with physical disabilities and we don’t think you’re cute and we will take them away from you.

  20. Last but definitely not least, when we’re on registers and closing it, cleaning it, and collecting the returns with the “Lane Closed” sign out and the light off, don’t come flying up and start putting your stuff on the belt saying, “You’re opening, right?” and get mad at us when we say, “No, I’m sorry, I’m not open.” Seriously…what part of the “Lane Closed” sign and the light off did you not get?

We hope this letter will help you work better with us, and thank you for shopping at Walmart.

Sincerely,
Tigger
Customer Service Manager


#2

I have a tough job currently as I transition back into a career (hopefully) in sales. If you put up with any and/or all of that I do not envy you, that is despicable. I will say this, Canadians are known to be polite and we truly are for the most part, some of the things I am reading I find appalling and I have never seen any of that in my local Walmart lol.

I hope Black Friday wasn’t too harsh for you.


#3

Welcome to the deginerate, govt freebies, no-personal-responsibility society of the once-proud and mostly moral US of A!


#4

[quote=“Tigger, post:1, topic:47824”]
[

  1. Please put the phone down when you’re conducting business at the service desk or the register. First of all, it’s rude. Second, I’d rather not hear you cussing out your boyfriend and dropping the f-bomb, and third, when I ask you a question, yelling “I’m on the @#$%&!! phone, b****!!” at me is not the point.

[/quote]I find this one particularly offensive when I am in line and a person in front is using a cell phone and holding up the whole line just as I do if the checker engages in a personal conversation with friends while people are waiting in line.


#5

Yes I agree, this particular activity I HAVE seen quite often. I see it in the line while ordering food, when at the grocery store etc. I am one who takes off my sunglasses and looks someone in the eye when I check out, how insulting is it to talk on the phone while doing your business? If I received an emergency phone call (what I use my cell for), that’s one thing, but otherwise, pay proper attention to your transaction.


#6

Every single thing in my post is absolutely true. And it’s unfortunate. I get frustrated with it all, and I have to write about it with a sense of humor. I wish I could send this letter to those offenders, but they’d probably never read it.

Thursday was horrible, Black Friday was a little scary, I got nearly no sleep between the two. Had the 2 - 11pm late shift today, with tomorrow and Monday off.

If I had been scheduled for Sunday, I would have called in sick, dead, contagious, rabid, insane…anything. Sudden renal failure would also be an option.

As they say, truth is stranger than fiction…and Walmart is strange.

Purrs,
Tigger


#7

I’ve never seen anything like that at our local Walmarts - of course, I’m never there all day, and I go out only if absolutely necessary. We’re a rural area, and you’re more likely to see friends gossiping in the aisles. I have recently run across a couple of people I hadn’t seen for some time, in our local Walmart, and I spent a little time talking with them. Anyway, I’m there only once every two weeks, for groceries, as a general rule. It’s been over a year since I was at the one in DuBois, and probably more than 10 years since I was at the one in Cranberry - which is the most rural of the lot, and DuBois is the least - I think.


#8

[quote=“Susanna, post:7, topic:47824”]
I’ve never seen anything like that at our local Walmarts - of course, I’m never there all day, and I go out only if absolutely necessary. We’re a rural area, and you’re more likely to see friends gossiping in the aisles. I have recently run across a couple of people I hadn’t seen for some time, in our local Walmart, and I spent a little time talking with them. Anyway, I’m there only once every two weeks, for groceries, as a general rule. It’s been over a year since I was at the one in DuBois, and probably more than 10 years since I was at the one in Cranberry - which is the most rural of the lot, and DuBois is the least - I think.
[/quote]I agree…down here about all I have to deal with are too chatty customer/cashier transactions and I always blame my own impatience under those conditions.


#9

Of course, I wasn’t doubting what Tigger said. People are different in different places - and she did say it was a small percentage.


#10

In my experience, the customer is too chatty and yacking her head off about why the price is wrong, her son is going to Duke University, he scored whatever on his SAT, she needs this microwave, the other Walmart has it for a lower price, she’s putting a son through college, it’s a hardship…

Actually the cashiers and I just listen and go do the price check. The customers are too verbal and we just shut up and take care of the issue.

When I’m taking a break from CSM duties, I’m often on a register. When a customer is sad because her husband died, it’s not chatty. We respond like humans do…either hug the customer or hold their hand and offer condolences.

Impatient jerks will yell, “Get on with it!!”

Anyone who is impatient has never been through an issue like a death of a husband, daughter, son, or a pet. Sometimes all they have is the cashier.

Think about it. Don’t be rude. Don’t think badly. You never, ever know what that person in front of you has been through. If you are just so impatient, either use the self-checkout or go to another store.

Get over it and look at the real picture. And look at yourself as well. If you were at Walmart for the first time after your spouse passed, it is really tough.

Don’t judge so harshly. Someday you might be in need for a little comfort, wherever it comes from.

Really?

Hisses,
Tigger


#11

Like I said, I know it is only my impatience. I never complain. I am “complaint averse”.


#12

Seriously? You write all this stuffs? Definitely seen a little of this customer-side, and customers hate it too.

  1. Any product that comes into direct contact with bodily fluids is definitely not returnable. Please refrain from returning used pregnancy tests because they were wrong.
    :coffee_spray:

#13

Well, truth is stranger than fiction.

Purrs,
Tigger


#14

Writing is my way of venting. if I didn’t write…

There would be news articles about a crazy cat lady who went ballistic, held up a bank, robbed a convenience store, stole credit cards, IDs, money from IRAs, stole a car, and I’d be last seen with a herd of cats and a dog in my car heading for Canada.

Just saying…LOL!


#15

I am reminded of an article I read years ago about women who would buy dresses and go to a party or event and then later return the dress. Speaking from a man’s perspective I imagine guys buy tools and then try to return them after using.


#16

I just wanted to comment on the behavior of the people in our local Walmart. I was there yesterday, getting groceries, a chore I hate. But it seems like most of the customers there were extremely polite, even when there was a near-collision of carts around a blind corner. And I never saw anyone being impolite to the staff. This seems to be the way it usually is there. Perhaps because of the location, where there are more or fewer rude people around, or perhaps it’s just the time of day I’m there. Although I’ve been there most times of the day, except perhaps late afternoon and evening - and that could be when the rudeness is more likely to come out.


#17

Suz, I’m convinced that it’s your area, and the general demeanor of the people in it.
The same holds true of this area. No matter the time of day, or how crowded, the general atmosphere is that of get-along-ability. People, generally speaking, are less self-centered in rural areas. They know that, just like themselves, you aren’t there because it’s your favorite thing to do in your spare time. They also don’t hold the attitude that their items of purchase are more important than yours.
The main difference? We’re not in as much of a hurry as others, and can simply accept the fact that ‘this is going to take a while’. ‘Might as well make our stay as pleasant as possible!’


#18

I loved all your responses!

I wish all of you were shoppers at my store. I’d love it.

Purrs,
Tigger